Inspection outcome: Standards met
Last inspection: 05/12/2019
Pharmacy context
The pharmacy is situated next door to a GP medical centre with two GP practices, in a residential area of Colwyn Bay, North Wales. The pharmacy premises are easily accessible for people. It has adequate space in the retail area, a consultation room available for private conversations and a waiting area. The pharmacy sells a range of over-the-counter medicines and dispenses private and NHS prescriptions. And it supplies medication in multi-compartment compliance aids for some people, to help them take the medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the risks associated with its services and protects peoples’ information. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They record their mistakes so that they can learn from them. And act to help stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members are comfortable about providing feedback to the pharmacist. And they receive feedback on their own performance. The pharmacy enables its team members to act on their own initiative and use their professional judgement, to the benefit of people who use the pharmacy’s services. But, the lack of formal ongoing training could mean their skills and knowledge may not always be up to date.
Principle 3. Premises
The pharmacy is clean and tidy. It is a suitable place to provide healthcare. It has a consultation room so that people can have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to most people and they are managed, so people receive their medicines safely. The pharmacy takes extra care when supplying some higher-risk medicines. It sources and stores medicines safely and carries out some checks to help make sure that medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide and they are used in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |