Inspection outcome: Standards met
Last inspection: 03/11/2021
Pharmacy context
This is a community pharmacy in the historic Cotswold town of Tetbury, Gloucestershire. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine Service (NMS), seasonal flu vaccinations and a local delivery service. The pharmacy also supplies people with their medicines inside multi-compartment compliance packs if they find it difficult to take their medicines. The inspection was conducted during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy is operating safely and largely complies with the company’s policies. It has suitable systems in place to identify and manage the risks associated with its services. This includes the risks from COVID-19. Trained members of the team understand their role in protecting the welfare of vulnerable people. And the pharmacy protects people’s private information appropriately. But it doesn’t always record all the required information in some of its records. This could mean that its team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has plenty of staff to help manage its workload. Members of the pharmacy team manage the workload well. They are helpful and have completed the required training for their roles. And they are provided with appropriate resources for their ongoing training. This helps keep the team’s knowledge and skills up to date.
Principle 3. Premises
The pharmacy premises are suitable to provide healthcare services. It is kept appropriately clean and tidy. The pharmacy has plenty of space to provide its services. It has a separate space where confidential conversations and services can take place. And it has maintained a suitable range of measures to help reduce the spread of COVID-19 inside its premises.
Principle 4. Services, including medicines management
The pharmacy has organised processes in place. It obtains its medicines from reputable sources and stores as well as manages its medicines appropriately. And it supplies medicines inside multi-compartment compliance packs safely. But the pharmacy doesn't always identify people who receive higher-risk medicines and make the relevant checks. This limits its ability to show that people are provided with appropriate advice when supplying these medicines.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is suitably clean. And the pharmacy takes extra precautions to help reduce the spread of infection when people use its facilities.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |