Cohens Chemist (1107707)

Inspection summary findings

Principle 1. Governance

Principle 2. Staff

The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. The pharmacy supports its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs. But the team only complete training ad-hoc. And so, the team may find it difficult to complete training regularly. The team members work well together and can share their ideas to improve pharmacy services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it provides its services safely and effectively. It doesn’t always store its liquid medicines correctly. And so, it cannot be certain that these medicines are fit for purpose when they are supplied to people. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines and to identify what they look like. The team takes some steps to identify people taking high-risk medicines. And it provides them with advice when necessary.

Principle 5. Equipment and facilities

The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and generally protect people’s confidentiality.