Cohens Chemist (1089908)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures relevant to its services to help team members work safely. Team members keep people’s confidential information secure, and they help protect the welfare of vulnerable people using the pharmacy’s services. Team members mostly keep accurate records needed by law. And they confidently help people resolve concerns in a helpful and supportive way. They record and discuss mistakes they make to learn from them and reduce the risk of future similar mistakes.

Principle 2. Staff

The pharmacy has a team with appropriate training and skills to deliver its services safely and effectively. Team members work well together to manage the workload. They have opportunities to complete ongoing learning to help keep their knowledge up to date. And they feel comfortable raising ideas within the team to improve the way they work.

Principle 3. Premises

The pharmacy premises are suitably clean, hygienic, and secure. They provide an appropriately professional environment for healthcare services. Team members use a suitably sized, private consultation room for services.

Principle 4. Services, including medicines management

People easily access the pharmacy’s services. And the pharmacy manages and delivers these services safely. It uses an offsite pharmacy hub to help manage its dispensing workload effectively. Team members obtain medicines from recognised sources. And they appropriately store and manage these medicines, so they are suitable for people to take. They conduct regular checks to make sure medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment for the services it provides. And the team mainly uses its equipment and facilities in ways to keep people’s confidential information safe.