Inspection outcome: Standards met
Last inspection: 04/02/2020
Pharmacy context
The pharmacy is within a large health centre in a suburb of Leeds. The pharmacy dispenses NHS and private prescriptions. The pharmacy supplies some medicines in multi-compartment compliance packs to help people take their medicines. And it delivers medication to people’s homes. The pharmacy provides emergency hormonal contraception (EHC). The pharmacy provides a supervised methadone consumption service. And a needle exchange service.
Inspection summary findings
Principle 1. Governance
The pharmacy team identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team members respond well to this feedback. And they use it to improve the efficient delivery of pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members act competently when errors happen. They record their errors and share them with each other. The team regularly reviews the errors made. And it uses this information to take appropriate action to help prevent similar mistakes happening again. The pharmacy has appropriate arrangements to protect people’s private information. And it keeps all the records it needs to by law.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The team members support each other in their day-to-day work. They discuss and share ideas and they proactively identify improvements to the delivery of pharmacy services. The team members introduce processes to improve their efficiency and safety in the way they work. The pharmacy provides the team members with some opportunities to develop their knowledge. And it gives team members some feedback on their performance. So, they can keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are clean, secure and suitable for the services provided. The pharmacy has good facilities to meet the needs of people requiring privacy when using the pharmacy services.
Principle 4. Services, including medicines management
The pharmacy team provides services that support people's health needs. The team members manage the pharmacy services well. They identify issues that may affect the safe and effective delivery of services. They act appropriately to minimise any risk and support people. The pharmacy team members keep records of prescription requests and deliveries made to people's home. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |