Inspection outcome: Standards met
Last inspection: 25/04/2019
Pharmacy context
This is a community pharmacy on a parade with other small shops in the residential village of Hoyland in Barnsley, South Yorkshire. The pharmacy premises contains a post office. The pharmacy is open for 100 hours a week. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It also dispenses private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And offers services including medicines use reviews (MURs), flu vaccinations and the NHS New Medicines Service (NMS). It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and procedures, so the team can manage the risks to its services. And it keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns. But the pharmacy team members cannot demonstrate how they have used the feedback to improve its services. The pharmacy generally keeps people’s private information safe. It has adequate processes available to its team members, to help protect the welfare of vulnerable people. And the pharmacy team members know what to do if they have a safeguarding concern. The pharmacy’s team members record errors that happen with dispensing. And they discuss their learning. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.
Principle 2. Staff
The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. And they manage the workload well. The pharmacy is good at supporting its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs.
Principle 3. Premises
The pharmacy is secure and is adequately maintained. The pharmacy has facilities which allows people to have private conversations.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |