Inspection outcome: Standards met
Last inspection: 18/02/2020
Pharmacy context
The pharmacy is in a residential area in Hoyland. The pharmacy team mainly dispense NHS prescriptions and sell a range of over-the-counter medicines. A significant proportion of their work is supplying medicines to people in multi-compartment compliance packs. They offer other services including medicines use reviews (MUR) and the NHS New Medicines Service (NMS). And they deliver medicines to people’s homes. The pharmacy provides a substance misuse service, including supervised consumption.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures to identify and manage risks to its services. The pharmacy protects people’s confidential information. And it adequately keeps the records it must by law. Pharmacy team members know how to help safeguard the welfare of children and vulnerable adults. They record and discuss mistakes that happen when dispensing. And they make changes to help reduce the risks. But they don’t record much detail about why mistakes happen. So, they may miss opportunities to improve and reduce the risk of further errors. Pharmacy team members generally follow the pharmacy’s written procedures to complete the required tasks. But some pharmacy team members have not read the procedures. So, there may be some confusion about how to perform tasks in the safest and most effective ways.
Principle 2. Staff
Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete ad-hoc training. And, they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions to help improve pharmacy services. Their suggestions are considered. And changes are made to help improve the way the pharmacy delivers its services.
Principle 3. Premises
The pharmacy is clean, secure and properly maintained. It provides a suitable space for the services provided. The pharmacy has a suitable room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people, including people using wheelchairs. The pharmacy has systems in place to help provide its services safely and effectively. The pharmacy supports people by dispensing medicines into devices to help them remember to take their medicines correctly. And pharmacy team members manage this service well. They take steps to identify people taking high-risk medicines. And they provide these people with advice and support to help them take their medicines safely. Pharmacy team members source medicines from licenced suppliers. And they adequately store and manage medicines. But they don’t always carefully monitor and record temperatures in their fridges. So they might not know if the temperature is not suitable for storing medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |