Inspection outcome: Standards met
Last inspection: 18/07/2019
Pharmacy context
The pharmacy is on a row of shops in Seaton Delaval, Whitley Bay. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, EHC and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy has up-to-date procedures for pharmacy team members to follow. The pharmacy asks people for their views and tries to resolve any complaints. And it looks after people’s private information. The pharmacy team members have received some training to help them protect the safety of vulnerable people. The pharmacy generally identifies and manages the risks associated with its services. But the pharmacy team members don’t always record all near misses and the details of what the error was or why it happened. So, they may miss out on learning opportunities.
Principle 2. Staff
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. And it has a suitably soundproofed consultation room for people to use to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services to help people meet their health needs. The services are generally well managed. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts. And product recalls. It adequately sources and manages its medicines, so they are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. It stores it appropriately and uses it in a way that protects the privacy of people.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |