Pharmacy context
This is a community pharmacy in a residential area of the town of Burnley, Lancashire. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy provides the NHS Pharmacy First Service, supplies some people with their medicines in multi-compartment compliance packs and delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with a set of written procedures to support them in managing its services. It keeps people’s sensitive information secure, and its team members are adequately equipped to safeguard vulnerable adults and children. They make changes to the way they work to help improve dispensing accuracy.
Principle 2. Staff
Some team members are not actively undergoing training appropriate for their role in accordance with GPhC training requirements. And so, they carry out tasks for which they are not appropriately qualified or trained. Team members provide feedback on the pharmacy’s services and implement change to help improve service delivery.
Principle 3. Premises
The pharmacy premises are appropriately maintained and are suitable for the services the pharmacy provides. The pharmacy has the facilities for people to have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy cannot always demonstrate that it stores its medicines requiring cold storage appropriately. This increases the risk of people being supplied medicines that are not fit for purpose. The pharmacy provides a range of services to help people improve their health. And it makes these services easily accessible to people. The services are generally well managed by team members, and they help support people to take their medicines correctly
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.