Inspection outcome: Standards met
Last inspection: 12/12/2024
Pharmacy context
This is a community pharmacy in a residential area of the town of Burnley, Lancashire. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy provides the NHS Pharmacy First Service, a ‘flu vaccination service, and supplies some people with their medicines in multi-compartment compliance packs and delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with a set of written procedures to support them in managing its services. It keeps people’s sensitive information secure, and its team members are adequately equipped to safeguard vulnerable adults and children. Team members discuss things that go wrong so they can learn from them. But they do not always keep records of their mistakes, so they may miss some opportunities to improve.
Principle 2. Staff
The pharmacy employs a suitably sized and skilled team to manage its workload. Team members are supported to update their knowledge and skills. They are encouraged to provide feedback on the pharmacy’s services and implement change to help improve service delivery.
Principle 3. Premises
The pharmacy premises are appropriately maintained and are suitable for the services the pharmacy provides. There are facilities for people to have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to help people improve their health. And it makes these services easily accessible to people. The services are generally well managed by team members, and they help support people to take their medicines correctly. The pharmacy correctly stores and manages its medicines to ensure they are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |