Inspection outcome: Standards met
Last inspection: 11/08/2022
Pharmacy context
This is a community pharmacy in the centre of the village of Ulverston, Cumbria. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. And the pharmacy offers services including a home delivery service and a substance misuse service. It also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes to help the pharmacy team identify and manage the risks with the services it provides to people. Team members mostly keep the records they need to, and they keep people’s private information safe. The team knows what to do to help vulnerable people stay safe and well. Team members discuss and record some details of mistakes they make while dispensing. And they review them to help make changes to the way they work to improve patient safety
Principle 2. Staff
The pharmacy team members have the qualifications and skills to effectively provide the pharmacy's services. The pharmacy provides some support to its team members in keeping their knowledge and skills up to date. And it supports them to make changes to improve the way the pharmacy operates.
Principle 3. Premises
The pharmacy is secure, clean, and properly maintained. There is a suitable room where people can have private conversations with team members about their health.
Principle 4. Services, including medicines management
The pharmacy team manages the delivery of its services well and it makes them easily accessible for people. It correctly sources its medicines and mostly manages its medicines as it should. It completes checks of its medicines to make sure they are in date. But the process is not completely robust. So, there is a risk of a few medicines on the shelves that are not fit to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. And it uses its equipment properly to help protect people's confidentiality
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |