Inspection outcome: Standards met
Last inspection: 20/06/2019
Pharmacy context
The pharmacy is on the corner of a busy road in Newcastle Tyne and Wear. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, emergency hormonal contraception (EHC ), a minor ailments scheme. And a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks to its services. This may mean that the same or a similar mistake happens again. The pharmacy has up-to-date procedures for pharmacy team members to follow. And it has systems for people using its services to feedback their views. The pharmacy keeps the records it needs to by law. And the pharmacy team members know how to protect the safety of vulnerable people. But sometimes the near miss review does not highlight appropriate changes.
Principle 2. Staff
The pharmacy has enough qualified members of staff to provide safe services. The pharmacy’s team members have access to training resources. And have regular performance reviews. The pharmacy team hold meetings to share information. But they do not take notes to share with staff who are unable to attend.
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team appropriately manages the available space and the pharmacy is secure when closed.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. It adequately sources and manages its medicines, so they are safe for people to use. The pharmacy may not always record advice given to people who get higher-risk medicines. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
Equipment required for the delivery of pharmacy services is readily available, stored appropriately and used in a way that protects the privacy and dignity of patients.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |