Inspection outcome: Standards met
Last inspection: 31/08/2023
Pharmacy context
This is a distance selling
pharmacy which offers services to people through its website,
coathampharmacy.co.uk. This means people do not access the pharmacy premises
directly. The pharmacy dispenses NHS prescriptions mainly to people residing in
care homes. It supplies some medicines in multi-compartment
compliance packs, designed to help people to take their medicines. The pharmacy
supplies all medicines through its delivery services.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages risks associated with providing its services. It generally keeps the records it needs to by law up to date. And it keeps people’s private information secure. The pharmacy advertises how people can feedback about its services. And it acts on this feedback appropriately. Pharmacy team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. They openly and honestly discuss the mistakes they make during the dispensing process to improve the safety of the pharmacy's services.
Principle 2. Staff
The pharmacy regularly reviews its staffing levels and skill mix to ensure it provides its services safely and effectively. And it engages its team members in relevant learning to support them in their roles. Pharmacy team members are encouraged to share ideas during team meetings. And they know how to raise a concern at work.
Principle 3. Premises
The pharmacy is appropriately secure and maintained to an acceptable standard. Its team work well to manage workflow effectively in the space available.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It stores its medicines safely and securely and it makes regular checks to ensure they remain safe to supply. Pharmacy team members work well to prioritise and complete urgent work alongside their scheduled workload. They complete effective audit trails when dispensing medicines which allows them to confidently answer any queries that may arise. And they provide relevant information to people and care home teams when supplying medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. Its team members use the equipment and facilities in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |