Coast Road Pharmacy (1037719)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures which help guide team members to work safely and effectively. Team members record errors they make during the dispensing process and take suitable action to help prevent a recurrence of a similar error. They keep people’s private information secure. And they know how to suitably respond to concerns about the welfare of vulnerable adults and children. The pharmacy keeps records required by law. But it does not maintain stock level records for all its higher-risk medicines. So, it may not identify errors in a timely manner.

Principle 2. Staff

The pharmacy has enough suitably skilled and qualified team members to support the delivery of services and manage the workload. Team members receive opportunities to develop their skills and knowledge. They support people and give appropriate advice when helping them with their healthcare needs.

Principle 3. Premises

The pharmacy is generally clean, secure and suitable for the services it provides. It has adequate facilities to provide privacy for people accessing pharmacy services.

Principle 4. Services, including medicines management

The pharmacy generally manages the delivery of its services safely and effectively. And team members make them accessible to people. They provide people with the necessary information to take their medicines safely. They source medicines from licensed wholesalers and mostly complete regular checks on medicines to ensure they remain fit for supply. They respond appropriately to notifications about the safety of medicines. 

Principle 5. Equipment and facilities

The pharmacy generally has the equipment it needs for the services it provides. Team members use the equipment in a way that protects people’s private information.