Pharmacy context
This is a pharmacy in Wallsend in Newcastle. Its main activities are dispensing NHS prescriptions and providing some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. It provides a range of NHS services to people, including the NHS Pharmacy First service and it supervises the administration of medicine to some people. The pharmacy delivers medicines to people in their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures
which help guide its team members to work safely and effectively. Team members
record errors they make during the dispensing process and take appropriate
action to help prevent a recurrence of a similar error. They mostly keep the
records required by law complete and they keep people’s private information
secure. Team members know how to suitably respond to concerns raised by people
accessing the pharmacy’s services.
Principle 2. Staff
The pharmacy has suitably
skilled and qualified team members to support the delivery of services and
manage the workload. Team members receive opportunities to develop their
knowledge and skills. And those who are in training receive time to complete
their qualification training to develop in their roles. Team members ask suitable questions when
selling medicines and give people appropriate advice so they can take their
medicines effectively.
Principle 3. Premises
The pharmacy is clean,
secure and suitable for the services it provides. It has adequate facilities to
provide privacy for people accessing pharmacy services.
Principle 4. Services, including medicines management
The pharmacy generally
manages the delivery of its services safely. But it has not considered all the
risks associated with posting potentially vulnerable people’s medicines through
letterboxes. Team members complete checks to ensure medicines are suitable to
supply. And they respond appropriately when they receive alerts about the
safety of medicines.
Principle 5. Equipment and facilities
The pharmacy mostly has the
equipment it needs for the services it provides. Team members used the
equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.