Inspection outcome: Standards met
Last inspection: 08/05/2019
Pharmacy context
This is a pharmacy which offers its services to people at a distance through its website and by telephone. The pharmacy dispenses NHS and private prescriptions. There is no public access to the pharmacy premises. People receive their medicines by delivery. The pharmacy also supplies medicines in multi-compartmental compliance packs to people living in their own homes.
Inspection summary findings
Principle 1. Governance
The pharmacy has adequate processes and procedures, so the team can manage the risks to its services. It keeps the records it must by law. People can contact the pharmacy to provide feedback on its services. But the pharmacy doesn't advertise how to make a complaint. So, people may be unsure of the process. The team cannot demonstrate how they have used feedback to improve its services. The pharmacy keeps people’s private information safe. All the team members complete training so they know how to protect the welfare of children and vulnerable adults. The pharmacy’s team members record errors that happen with dispensing. And they discuss their learning. They sometimes use this information to learn and make changes to help prevent similar mistakes happening again. But, they don’t always record all the details of why errors happen. So, they may miss out on learning opportunities.
Principle 2. Staff
The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. The pharmacy supports its team members to complete training. And this helps them improve their knowledge and skills. They tailor their training to their own needs.
Principle 3. Premises
The pharmacy is secure and generally clean and well maintained. The premises are suitable for the services provided.
Principle 4. Services, including medicines management
The pharmacy provides services to help people meet their health needs. It stores, sources and manages its medicines safely. The pharmacy supplies some people's medicines in multi-compartmental compliance packs. And it identifies and manages risks associated with the service. The pharmacy delivers medicines to people. But the pharmacy doesn't require people to sign to confirm that they have successfully received their medicines. And so, the pharmacy may find it difficult to resolve any queries or identify any errors, relating to the service.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the services it provides. And it keeps its equipment clean and secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |