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Pharmacy inspections

Inspection reports and learning from inspections

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Clockhouse Pharmacy (1121154)

Inspection outcome: Standards met

Last inspection: 22/10/2019

Pharmacy context

This pharmacy is located in a parade of shops on a main road. People who use the pharmacy are mainly from the local area. The pharmacy was taken over by new owners in October 2019. The pharmacy is open for extended hours. The pharmacy supplies medicines in multi-compartment compliance packs to people who need help managing their medicines. It provides Medicines Use Reviews and the New Medicine Service and runs a travel clinic. Both of the pharmacists are also independent prescribers. The pharmacy offers a prescribing service via MedicSpot.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with providing its services. It largely keeps the records it is required to by law. Team members work to written procedures to help provide the pharmacy’s services safely. But some standard operating procedures have not been reviewed for some time, which may mean that the information contained in them is not current.


Principle 2. Staff

Standards met

The pharmacy has enough team members for its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members are given ongoing training to keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The premises are suitable for the pharmacy’s services and are largely clean, tidy and well maintained. Space is effectively managed to improve the work flow. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its services safely and effectively. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. The pharmacy gets its stock from reputable sources and mostly stores it properly. But some areas of the pharmacy, such as the dispensary shelves, are disorganised. This could increase the chance of a picking error when team members select stock.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

5 Clockhouse Lane
Collier Row

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards