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Pharmacy inspections

Inspection reports and learning from inspections

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Medicine Drop (9010251)

Inspection outcome: Standards met

Last inspection: 25/05/2021

Pharmacy context

This is a distance selling pharmacy which offers services to people through its website The pharmacy is not open to members of the public, so it delivers prescription medicines or sends them by post. The pharmacy mainly dispenses NHS prescriptions and it supplies medicines to a number of care homes. Some medicines are supplied in multi-compartment compliance packs to help people take their medicines at the right time. This inspection took place during the COVID-19 pandemic. Conditions are in place on this pharmacy premises that prevent it providing some private services. These conditions were imposed after failings were identified on a previous inspection and they remain in force.​

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy effectively identifies and manages the risks associated with its services to make sure people receive appropriate care. It is responsive to feedback from care homes and it uses this to make improvements. Members of the pharmacy team follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them, and they make changes to stop the same sort of mistakes from happening again.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage the workload and the services that it provides. The team members plan absences in advance, so they always have enough cover to provide the services. The team members work well together in a supportive environment and they can raise concerns and make suggestions. They are well qualified and competent, and they complete additional training to make sure that have the knowledge and skills for the services that they offer. 

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for the provision of healthcare services. The pharmacy’s website provides clear and accurate information.

Principle 4. Services, including medicines management

Standards met

The pharmacy manages its services and supplies medicines safely. It gets its medicines from licensed suppliers and stores them securely and at the right temperature, so they are safe to use. The pharmacy team effectively supports care home providers to manage their medicines appropriately. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely.

Pharmacy details

Unit 4
The Brian Clough Business Centre
200-222 Cotton Lane

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards