ClickPharm (9011992)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures which help team members deliver its services in a safe and effective manner. It generally manages the risks associated with its services well. Team members protect people’s information and have the relevant training to safeguard the welfare of vulnerable people using their services. People using the pharmacy’s services can easily provide feedback in several ways, and the pharmacy has procedures to minimise errors and learn from its mistakes. The pharmacy mostly keeps the records it needs to; however, some of its records are incomplete which may make it more difficult for the pharmacy to show what it has done if there is a query or concern. 

Principle 2. Staff

The pharmacy has sufficient levels of staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice, and team members undertake additional training to help develop their skills.

Principle 3. Premises

The pharmacy is clean and tidy, and it has appropriate space for providing its services safely. The pharmacy premises are also safe, secure, and appropriately maintained.

Principle 4. Services, including medicines management

Overall, the pharmacy’s services are safe. The pharmacy obtains its medicines and raw materials from reputable sources and stores them appropriately. Team members take the right actions to take in response to safety alerts and recalls, to ensure medicines and medical devices are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use and has adequate resources to provide information.