Click Trading Limited (1091303)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. And it mostly makes the records it must by law. It has up-to-date written procedures to help team members work safely. Team members record mistakes, and they make changes to their practice to reduce the risk of similar future mistakes. They are good at listening to people’s feedback to help improve services. And they keep people’s private information secure. They understand their role in helping protect vulnerable people.

Principle 2. Staff

The pharmacy has a good team, who work well together and manage its services safely. Team members have the qualifications and knowledge they need. They complete some ongoing training to keep their skills up to date. And they work in an environment that supports the sharing of ideas and learning from mistakes.

Principle 3. Premises

The pharmacy premises offer a suitable space for healthcare services. They are clean, secure, and hygienic.

Principle 4. Services, including medicines management

The pharmacy organises its services well and it delivers them safely and efficiently. People easily access its services and speak with team members to get suitable advice about their medicines. When the pharmacy reviews the way it provides services, it makes sure people get the help they need to continue to take their medicines properly. Team members obtain medicines from recognised sources. And they manage and store them appropriately.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It uses its equipment in a way to help protect people’s confidential information.