Cleland Pharmacy (1042572)

Inspection summary findings

Principle 1. Governance

The pharmacy’s written procedures and risk assessments help manage risk so that team members can deliver services safely and effectively. Team members record mistakes made in the dispensing process to help learn from them. And the pharmacists suitably audit the private prescribing services to help identify any learnings to ensure the services continue to be provided safely. The pharmacy keeps the records required by law. Team members keep people’s private information secure and respond effectively to concerns about the welfare of vulnerable adults and children. 

Principle 2. Staff

The pharmacy has enough qualified and training team members to manage the workload safely and effectively. Team members in training are appropriately supervised by the pharmacists. And the prescribing pharmacists complete and maintain training to ensure the prescribing services are delivered in a safe way. Team members ask appropriate questions when helping people with their healthcare needs.

Principle 3. Premises

The pharmacy premises are secure, clean and suitable for the services it provides. It has appropriate facilities for people who require privacy when accessing the pharmacy’s services. 

Principle 4. Services, including medicines management

Overall, the pharmacy manages its services well. And they are accessible to people. Team members complete suitable checks on medicines to ensure they remain fit for supply. And they provide people with the relevant information to take their medicine safely. They respond appropriately to notifications about the safety of medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services. Team members used the equipment in a way that protects people’s private information.