Inspection outcome: Standards met
Last inspection: 29/05/2019
Pharmacy context
This pharmacy is adjacent to a GP surgery and there is direct access from the premises into the surgery. Most NHS prescriptions it dispenses come from this surgery. The pharmacy offers a prescription delivery service. It supplies some medicines in multi-compartment compliance aids to people who need this help to take their medicines. And it offers Medicines Use Reviews (MURs), the New Medicine Service (NMS), instalment supplies and supervised administration for substance misuse treatment, and needle exchange. The pharmacy also provides flu vaccinations under both private and NHS patient group directions (PGDs), and emergency hormonal contraception under a PGD. People can obtain prescriptions for travel vaccinations through a linked online prescribing service and these can be administered at the pharmacy.
Inspection summary findings
Principle 1. Governance
The pharmacy’s team members generally follow written procedures to provide services safely. The pharmacy keeps people’s private information safe. And it keeps the records it needs to by law. Its team members know what to do to protect vulnerable people. And they understand what they can and cannot do when there is no pharmacist present. They record their mistakes and review them, so they can learn and reduce risks in the future. But they could do more to make sure every member of the team receives the same updates to make the most of these opportunities to learn and improve.
Principle 2. Staff
The pharmacy’s team members are suitably trained for the roles they undertake. And they are well supported in keeping their skills and knowledge up to date. Following a review of staffing needs, the pharmacy now has additional support to check prescriptions. So, there are enough staff to manage the current workload safely and to make sure other routine tasks are completed. The team members can share ideas or raise concerns about how the pharmacy is working. And pharmacy professionals are able to make decisions for the benefit of people using the pharmacy's services.
Principle 3. Premises
The pharmacy premises are safe, secure, and suitable for the pharmacy services provided. The refit has significantly enhanced the facilities available to some people accessing the pharmacy's services.
Principle 4. Services, including medicines management
The pharmacy’s services are generally undertaken safely and effectively. It gets its medicines from reputable sources and generally stores its medicines and other stock safely. It takes the right action in response to medicine recalls and safety alerts to protect people’s health and well-being. And it takes care when it supplies medicines which may be higher-risk. But its team members don’t always record the interventions that they make so this information may not be available if there is a query in future.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. It maintains its equipment appropriately, so it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |