Inspection outcome: Standards met
Last inspection: 26/07/2024
Pharmacy context
This is a community pharmacy located in the centre of Malvern in Worcestershire. The pharmacy dispenses NHS and private prescriptions. It sells over the counter (OTC) medicines and offers services such as the New Medicines Service (NMS), local deliveries, seasonal flu, and COVID-19 vaccinations as well as Pharmacy First. And the pharmacy supplies people’s medicines inside multi‐compartment compliance packs if they find it difficult to take them. This includes people in their own homes and residential care homes.
Inspection summary findings
Principle 1. Governance
The pharmacy overall, has the right systems in place to identify and manage the risks associated with its services. Team members understand their role in protecting the welfare of vulnerable people. The pharmacy has suitable written instructions for staff to follow. And members of the pharmacy team deal with their mistakes responsibly. But they may not have been regularly documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
The pharmacy provides its services using a team with various levels of experience. It supports its team members in their roles. And gives them access to training resources to complete their ongoing training. This helps keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises overall, provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean, it is secure, and professionally presented. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately and efficiently. The pharmacy sources its medicines from reputable suppliers and stores its medicines suitably. But the pharmacy does not always manage its medicines in the most effective way. The pharmacy has some checks in place to ensure that medicines are not supplied beyond their expiry date. But records to help verify this are missing. And the pharmacy’s team members are not always identifying people who receive higher-risk medicines or making the relevant checks. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |