Inspection outcome: Standards met
Last inspection: 02/05/2019
Pharmacy context
This is a community pharmacy in a residential area on the outskirts of the city of Worcester. Most people using the pharmacy are elderly. There are few other local shops in the area. The pharmacy dispenses NHS prescriptions, sells over-the-counter medicines and a variety of other items to meet the needs of the local population. The pharmacy supplies medicines in multi-compartment devices to help vulnerable people in their own homes to take their medicines. They also supply medicines to people in local care home.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The working area is small but the team manage this risk well. The pharmacy asks its customers for their views and they use the feedback to improve services. They keep the up-to-date records that they must do by law. The pharmacy is appropriately insured to protect people if things go wrong. The pharmacy team generally keeps people's private information safe and they know how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage their workload safely. And, the company provides help when people are on holiday or off sick. The staff are encouraged to keep their skills up-to-date and they do this in work time. The team members who are undertaking training are well supported. The pharmacy team are well supported by their manager. They are comfortable about providing feedback to him to improve services and this is acted on.
Principle 3. Premises
The pharmacy looks professional. The work areas are small but tidy and organised. There is good signposting to the consultation room so it is clear to people that there is somewhere private for them to talk. But, the room is a difficult shape and so people cannot sit face-to-face. This may hinder some conversations.
Principle 4. Services, including medicines management
The pharmacy offers a good range of services. Most people can access these services. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are effectively managed to make sure that they are provided safely. The pharmacy team make sure that people have the information that they need to use their medicines safely and effectively. They intervene if they think that they may not be using their medicines as prescribed by their doctors or are suffering from side-effects. The pharmacy gets its medicines from appropriate resources. The medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |