Citywide Health - Haxby Pharmacy (9011821)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks. Pharmacy team members understand their role to help protect vulnerable people. And they suitably protect people’s confidential information. The pharmacy has most written procedures it needs relevant to its services to help team members provide services safely. Team members record their mistakes so that they can learn from them. But they don’t always discuss or capture key information or analyse their mistakes to identify patterns. So, they may miss some opportunities to learn and improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They complete training to help keep their knowledge and skills up to date and are able to complete training at work. Pharmacy team members feel comfortable raising concerns and discussing ways to improve services.

Principle 3. Premises

The pharmacy is clean and properly maintained. And it has a consultation room where people can speak to pharmacy team members privately. It provides an adequate space for the services it provides. But team members could improve their general organisation to help them make the most efficient use of the space available. 

Principle 4. Services, including medicines management

The pharmacy’s services are accessible to people. It has systems in place to help it provide services safely and effectively. Team members make effective use the available technology. And they generally provide people with advice and information about higher-risk medicines. The pharmacy sources its medicines appropriately. And it generally stores and manages its medicines as it should. But the pharmacy could store some of its medicines more effectively to help reduce the risks of mistakes.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available to provide its services, which it properly maintains. And the team manages and uses the equipment in ways that protect people’s confidentiality.