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Pharmacy inspections

Inspection reports and learning from inspections

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City Hospitals Independent Commercial Enterprises Ltd (9011673)

Inspection outcome: Standards met

Last inspection: 09/03/2022

Pharmacy context

This is a newly registered out-patient pharmacy inside South Tyneside District Hospital in South Shields. It mainly supplies prescriptions to hospital outpatients and to a small number of inpatients. It also sells a small range of over-the-counter medicines and dispenses private prescriptions to people. The inspection was undertaken during the Covid 19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. It protects people’s private information and keeps the records it needs to by law. People are able to give feedback about the services provided. Team members follow written instructions to make sure they work safely, and they learn from their mistakes. They understand how to safeguard and support vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff, with a wide variety of skills, qualifications and competencies to manage its workload safely. Rotation of staff helps to ensure that the pharmacy maintains a suitable skill mix. Pharmacy team members are well supported in their training and have a clear understanding of how their roles and responsibilities fit in with working in a hospital. They work well together as a team and achievements are recognised and encouraged. 

Principle 3. Premises

Standards met


The pharmacy provides a good environment to deliver it services from. The premises are clean, secure, and fitted to good standard. The pharmacy uses modern technology to improve accuracy and free up time for staff. Its design ensures that staff can work effectively with minimal distraction. People visiting the pharmacy can have a confidential conversation with a team member in a private area if required. 

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its service in a safe and effective manner, providing people with plenty of detailed advice about their medicines. It identifies people supplied with high-risk medicines so that they can give extra information to help them take their medicines safely. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take or use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has adequate facilities for the services it provides, and it makes sure that they are correctly used. It also ensures that it keeps people’s private information safe and secure.

Pharmacy details

South Tyneside and Sunderland NHS Foundation Trust
South Tyneside District Hospital
Harton Lane
South Shields
NE340PL
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards