Inspection outcome: Standards met
Last inspection: 24/07/2019
Pharmacy context
The pharmacy is next door to a small GP surgery in a suburb of Hull. The pharmacy dispenses NHS and private prescriptions. And it delivers medication to people’s homes. The pharmacy offers a blood pressure checking service. And it supplies medication to help people stop smoking.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. And people using the pharmacy can raise concerns and provide feedback. The pharmacy has appropriate arrangements to protect people’s private information. And the pharmacy team has some level of training and guidance to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. The pharmacy keeps most of the records it needs to by law. And the pharmacy has written procedures for the team to follow. But few team members have signed to say they've read the procedures. This means there is a risk they may not understand or follow correct procedures. The pharmacy team members respond well when errors happen. And they discuss what happened and act to prevent future mistakes. But they don’t always complete full records of errors or review the mistakes. This means that the team does not have complete information to help identify patterns and reduce errors.
Principle 2. Staff
The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy offers team members opportunities to complete more training. And it provides feedback to team members on their performance. The pharmacy team members proactively share opinions on the delivery of pharmacy services. Which are followed up and acted upon.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided. And it has good arrangements for people to have private conversations with the team.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs and manages its services well. The pharmacy keeps its records about prescription requests and deliveries up to date, so it can resolve any queries effectively. The pharmacy gets its medicines from reputable sources and generally stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
Pharmacy details
Victoria Dock Health Centre
81 South Bridge Road
HULL
HU91TR
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |