Circle Pharmacy (9010859)

Inspection summary findings

Principle 1. Governance

The pharmacy adequately identifies and manages risks to its services. And it keeps the records it must by law. Pharmacy team members regularly record and discuss mistakes they make. And they learn from these to reduce the risks of similar mistakes. Team members understand their role to help protect vulnerable people. And they suitably protect people’s private information. The pharmacy mostly has documented procedures it needs relevant to its services. But some key procedures are missing. So, pharmacy team members may not always be clear about the safest and most effective ways to complete their tasks.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They regularly complete ongoing training. And they learn from the pharmacist and each other to keep their knowledge and skills up to date. Pharmacy team members feel comfortable making suggestions. And the pharmacy responds by making changes to help improve its services.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the services it provides. The pharmacy has suitable measures in place to prevent unauthorised access to the premises.

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. And it provides its services safely and effectively. The pharmacy sources and stores its medicines appropriately. And it manages its medicines effectively. The pharmacy helps some people to take their medicines correctly by providing them in compliance packs. And pharmacy team members provide these people with necessary written information about their medicines. 

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people’s confidentiality.