Inspection outcome: Standards met
Last inspection: 09/01/2024
Pharmacy context
This community pharmacy is located on the main high street of Old Hill in the West Midlands. There is a medical centre located next door to the pharmacy, with several other surgeries and pharmacy's close by. The pharmacy is open extended hours over seven days. It dispenses prescriptions and sells medicines over the counter. The pharmacy offers additional services including minor ailments, blood pressure testing and 'flu vaccinations. A substance misuse service is also available. And the pharmacy supplies some medicines in multi-compartment compliance aid packs, to help make sure people take their medicines at the right time.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services and it keeps the records it needs to by law. Pharmacy team members record their mistakes to help them learn and improve. And they understand how to keep people’s private information safe and raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members are trained or they are completing the essential training for their role. They feel comfortable raising concerns and providing feedback. And they have access to some ongoing training, but the pharmacy does not always keep records of this. So, it may not always be able to show how team members keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy is suitably maintained and provides an appropriate space for the delivery of healthcare services. It has a consultation room so people can speak to pharmacy team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services appear generally well managed so that people receive appropriate care. The pharmacy gets its medicines from several reputable wholesalers and team members complete some checks to help make sure that medicines are suitably stored and fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. Its team members suitably maintain the equipment and use it in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |