Christchurch Road Pharmacy (1028972)

Inspection summary findings

Principle 1. Governance

In general, the pharmacy’s working practices and risks are managed in an appropriate manner. Members of the pharmacy team understand how they can protect the welfare of vulnerable people. The pharmacy keeps its records in accordance with the law. And, team members monitor the safety of their services by recording their mistakes and learning from them. But, they are not always recording enough detail when mistakes happen or formally reviewing them. This makes it more difficult for them to spot patterns and prevent similar mistakes happening.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. Pharmacy team members understand their roles and responsibilities. And, the company provides them with training resources so that they can keep their skills and knowledge up to date.

Principle 3. Premises

The pharmacy premises provide an adequate space to deliver health care services. But, people can hear conversations taking place inside the consultation room. This means that peoples’ privacy is not always being protected when pharmacy services are provided.

Principle 4. Services, including medicines management

The pharmacy generally provides its services in a safe manner. It obtains its medicines from reputable sources and stores them appropriately. The pharmacy delivers prescription medicines safely to people’s homes and keeps records of this. But, people might see other people’s sensitive information when they sign to receive their medicines. And, team members don't always record information when people receive higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities it needs to provide its services safely. But, some of its facilities are not kept sufficiently clean.