Inspection outcome: Standards met
Last inspection: 28/05/2024
Pharmacy context
This is a community pharmacy inside a large medical centre in a residential area on the outskirts of Chesham, Buckinghamshire. The pharmacy dispenses NHS and private prescriptions, sells over-the-counter medicines, and provides health advice. It also offers a range of services such as the New Medicine Service (NMS), local deliveries, blood pressure checks, seasonal flu as well as COVID-19 vaccinations and Pharmacy First.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services suitably. Team members actively protect the welfare of vulnerable people. The pharmacy protects people’s confidential information appropriately. And the pharmacy largely keeps the records it needs to by law. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future.
Principle 2. Staff
The pharmacy has an adequate number of staff to manage its workload safely. The pharmacy's team members are suitably trained or now undertaking the appropriate training. But the pharmacy delivers ongoing training in an unstructured way. This could affect how well the team conduct tasks and adapt to change with new situations.
Principle 3. Premises
The pharmacy premises provide a suitable environment for people to receive healthcare services. The pharmacy is kept clean. And it has a separate space where confidential conversations or services can take place.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. Members of the pharmacy team can make suitable adjustments to ensure everyone can use the pharmacy’s services. The pharmacy sources its medicines from reputable suppliers. It stores and manages its medicines well. The pharmacy team regularly carry out interventions. This helps ensure people receive and take their medicines correctly. And team members routinely identify people who receive higher-risk medicines. But they don’t always record any relevant information. This makes it difficult for them to show that people are provided with appropriate advice when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. And its equipment ensures people’s private information is secure.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |