Inspection outcome: Standards met
Last inspection: 01/05/2019
Pharmacy context
This is an independent pharmacy situated in a parade of shops on a busy main road in close proximity to three schools. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs and offers a smoking cessation clinic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It records and reviews any mistakes it makes when dispensing medicines to help prevent similar errors in the future. The pharmacy generally keeps the records that it must by law. But some records are incomplete. So, it may not be able to show exactly what has happened if there is a problem.
Principle 2. Staff
The pharmacy provides services using a team with a range of skills and experience who support each other. The pharmacy staff levels mean that on occasions the team struggle with the workload. Team members get ongoing training. This helps them keep their knowledge and skills up to date. But some team members are carrying out tasks for which they have not received formal training. This may mean that they do not fully know how to do them properly.
Principle 3. Premises
The premises are secure and suitable for the services provided. And the premises generally protect people’s personal information. But some personal information is potentially visible. This could increase the risk that it can be accessed by unauthorised people. The pharmacy is taking action to address this.
Principle 4. Services, including medicines management
Pharmacy services are generally delivered in a safe and effective manner. The pharmacy obtains medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. Multi-compartment compliance packs contain accurate descriptions for each medicine to make it easier for people to identify each tablet or capsule. But the pharmacy does not use some of the safety materials (such as warning stickers) for the supply of valproate. This means that people may not always have the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |