Inspection outcome: Standards met
Last inspection: 22/02/2024
Pharmacy context
This NHS community pharmacy is set on a shopping parade in Caterham-on-the-Hill. The pharmacy opens six days a week. It sells medicines over the counter. It dispenses people’s prescriptions. It delivers medicines to people who have difficulty in leaving their homes. And it supplies multi-compartment compliance packs (compliance packs) to a few people who need help managing their medicines. The pharmacy can supply the morning-after pill to some people for free. It delivers the NHS Pharmacy First service to help people who have a minor illness or need an urgent supply of a medicine. And people can visit the pharmacy to get their flu jab or travel vaccination or have their blood pressure checked.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks appropriately. It has written instructions to help its team members work safely. It largely keeps the records it needs to by law. It has the insurance it needs to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy keep a log of the mistakes they make and talk to each other about them to try to stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They usually keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely and effectively. And it asks them to give feedback. Members of the pharmacy team work well together and have a work culture of openness, honesty and learning. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets. The pharmacy provides its team members with the training and support they need. It actively encourages them to improve their skills. And its team makes appropriate decisions about what is right for the people it cares for.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver it services from. And people can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy has working practices that are generally safe and effective. Its team is friendly and helps people access the services they need. And it keeps adequate records for its vaccination service to show that it has given the right vaccine to the right person. But it doesn’t always give people who use compliance packs all the information they need to take their medicines safely. The pharmacy gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team usually dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean and suitable for what it’s being used for.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |