Inspection outcome: Standards met
Last inspection: 12/12/2022
Pharmacy context
This pharmacy provides its services from a closed unit on the corner of a busy road in a residential area. People cannot visit the pharmacy in person. The pharmacy dispenses and delivers NHS prescriptions to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to makes sure its services are safe, and it takes some action to improve patient safety. It keeps the records required by law, although some are not up to date which could make it harder to understand what has happened if queries arise. The team members keep people's private information safe and have a basic understanding on how to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its workload and they complete the essential training they need to do their jobs. But ongoing training does not happen regularly and it is not well organised, so the team’s knowledge may not always be fully up to date. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance.
Principle 3. Premises
The pharmacy premises are small but provide a secure and professional environment for people to receive healthcare services from. The pharmacy‘s website provides essential information about its services.
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are generally well managed,
and people receive appropriate care. It gets its medicines from licensed
suppliers and the team carries out some checks to ensure medicines are in
suitable condition to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |