Inspection outcome: Standards met
Last inspection: 08/02/2023
Pharmacy context
The pharmacy is on a parade of shops on a busy high street in a town centre. It provides a range of services, including the New Medicine Service and the flu vaccination service. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy receives most of its prescriptions electronically. And it supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. And it uses this information to help make its services safer and reduce any future risk. The pharmacy protects people’s personal information. And it seeks feedback from people who use the pharmacy. It largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. And the pharmacy ensures that it has the right skill mix to manage its workload effectively. Team members are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they can take professional decisions to ensure people taking medicines are safe. Team members have regular meetings and can raise any concerns or make suggestions.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy manages its services well and provides them safely. It gets its medicines from reputable suppliers and stores them properly and it responds appropriately to drug alerts and product recalls. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |