Inspection outcome: Standards met
Last inspection: 07/03/2024
Pharmacy context
This community pharmacy is under new ownership and it is located on a busy road in Coventry. It is open from 9am to 9pm, Monday to Saturday and 10am to 2pm on Sundays. Its main activity is dispensing prescriptions. It also sells a range of medicines over the counter and it supplies medicines in multi-compartment compliance packs to a handful of people who need assistance in managing their medication at home. The pharmacy offers seasonal flu vaccinations, lateral flow tests, contraception service, the NHS hypertension case-finding service, New Medicine Service (NMS) and NHS Pharmacy First service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services adequately. It has written procedures to help deliver services safely and effectively. And it keeps all its records required by law. Members of the pharmacy team understand how they can help to protect vulnerable people and they keep people’s confidential information securely. But they do not always fully review their dispensing mistakes, so they could be missing opportunities to learn from these events.
Principle 2. Staff
The pharmacy has enough team members to deliver its current workload adequately. Team members are supportive of each other, and they can raise concerns with their senior management where appropriate.
Principle 3. Premises
The pharmacy’s premises are kept secure and they are suitable for the services provided. And people visiting the pharmacy can have a conversation with a team member in private.
Principle 4. Services, including medicines management
Overall, the pharmacy provides a range of services and people with different needs can access its services. It obtains its medicines from reputable sources and it addresses concerns about medicines to ensure people get medicines and medical devices that are fit for purpose. But team members could do more to ensure they understand the requirements of safely denaturing certain medicines before they dispose of them.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |