Inspection outcome: Standards met
Last inspection: 10/04/2024
Pharmacy context
This Healthy Living Pharmacy (HLP) is located a short walk away from the centre of Wimbledon. It dispenses people’s prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers a number of different vaccination services and a home delivery service for those who cannot get to the pharmacy themselves. It dispenses some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines. And it provides the recently introduced Pharmacy First service.
Inspection summary findings
Principle 1. Governance
Overall the pharmacy manages risk well and has suitable written instructions to tell its team members how to complete their tasks safely. It keeps satisfactory records of the mistakes its team makes and learns from them. It shares that learning within the team so they can improve the service they provide. The pharmacy keeps the records it needs to by law and appropriately protects people’s confidential information. The pharmacy’s team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has suitable insurance in place to help protect people if things do go wrong.
Principle 1. Governance
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well as a team and feel able to make suggestions to improve safety and workflows where appropriate.
Principle 2. Staff
Principle 3. Premises
The pharmacy’s premises are well designed for the provision of the services it currently provides and offer plenty of scope for more in future. They provide a safe, secure and very professional environment, including several private consultation rooms for confidential conversations and additional services.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner. It takes good care to ensure people with a range of needs can easily access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. The pharmacy responds satisfactorily to drug alerts or product recalls, ensuring that people only get medicines or devices which are safe. It also acts appropriately to identify people supplied with high-risk medicines, making suitable checks and giving appropriate advice to help people take their medicines safely.
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |