Inspection outcome: Standards met
Last inspection: 26/09/2019
This Healthy Living Pharmacy (HLP) is located a short walk away from the centre of Wimbledon. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons and a home delivery service for those who cannot get to the pharmacy themselves. It dispenses some medicines in multicompartment compliance aids for those who may have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
Overall the pharmacy manages risk satisfactorily and has written instructions to tell staff how to complete tasks safely. It manages some of its risks by learning from dispensing incidents and sharing that learning within the team to improve the service they provide. The pharmacy keeps most of the records it needs to by law and protects confidential information well. The pharmacy’s team members understand how they can help to protect the welfare of vulnerable people. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They work well as a team and feel able to make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy’s premises are suitable for the provision of its services. They provide a safe, secure and professional environment and include a private consultation room for confidential conversations and services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. The pharmacy responds satisfactorily to drug alerts or product recalls, ensuring that people only get medicines or devices which are safe. It also takes steps to identify people supplied with high-risk medicines, but it doesn’t record the details of any advice given or of the checks it makes to ensure that people are taking their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the services it provides, and it makes sure that it is properly maintained. The pharmacy keeps people’s private information safe.
268 The Broadway
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|