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Pharmacy inspections

Inspection reports and learning from inspections

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Cheltenham Chemist (1087665)

Inspection outcome: Standards met

Last inspection: 19/02/2020

Pharmacy context

This is a community pharmacy next to a medical centre, in a largely residential area. It mainly dispenses NHS prescriptions, and provides a small number of Medicines Use Reviews and New Medicine Service checks. It supplies medications in multi-compartment compliance packs to some people who need help managing their medicines. And it provides a delivery service for dispensed medicines to a few people living in their own homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with its services. When a mistake is made, team members respond well. They generally protect people’s personal information well. And they know how to safeguard vulnerable people. People who use the pharmacy can provide feedback. The pharmacy largely keeps the records it needs to by law, to show that its medicines are supplied safely and legally. But the pharmacy has several versions of its standard operating procedures. And this could make it harder for staff to know which version they should use.

Principle 2. Staff

Standards met

The pharmacy has enough team members to provide its services safely. And they do the right training for their roles. They feel comfortable about raising any concerns or making suggestions to help make the pharmacy’s services safer. Team members can take professional decisions to help ensure people are kept safe. They do some ongoing training to help keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are secure, and generally suitable for its services. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy provides its services safely and manages them appropriately. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. It obtains its medicines from reputable sources and largely stores them properly. People with a range of needs can access the pharmacy’s services. The pharmacy doesn’t always highlight prescriptions for higher-risk medicines. And this could mean that it misses out on opportunities to speak with people when they collect these medicines.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for its services. It uses its equipment to help protect people’s personal information.

Pharmacy details

20-22 Turnham Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards