Inspection outcome: Standards met
Last inspection: 28/08/2019
Pharmacy context
This is a community pharmacy located in a small parade of shops in Southampton, Hampshire. The pharmacy dispenses NHS and private prescriptions. It provides some services such as Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu vaccinations. The pharmacy supplies multi-compartment compliance aids for people if they find it difficult to take their medicines on time. Some people’s prescriptions are assembled from another part of the company’s premises.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are generally managed appropriately. Members of the pharmacy team monitor the safety of their services by recording their mistakes and reviewing them. The pharmacy protects people’s private information well. In general, its team members understand how to protect the welfare of vulnerable people. And, the pharmacy usually keeps most of its records in accordance with the law.
Principle 2. Staff
The pharmacy provides services using a team with a range of skills and experience. The pharmacy's team members understand their roles and responsibilities. They are provided with resources to keep their skills and knowledge up to date. But, the pharmacy's current staffing levels means that they sometimes struggle to manage the workload. And the pharmacy has no contingency plan to cope with staff absence. This could make it more difficult to manage all of their workload safely.
Principle 3. Premises
The pharmacy's premises are secure and provide an adequate environment to deliver its services. The pharmacy has a separate area where confidential conversations and services can take place.
Principle 4. Services, including medicines management
The pharmacy can make some adjustments to ensure its services are accessible to people with different needs. In general, the pharmacy provides its services safely and effectively. It sources, generally stores and manages most of its medicines appropriately. But, the pharmacy’s team members don't record information when people are prescribed higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And, its equipment helps protect the privacy of people.
Pharmacy details
4 Townhill Farm Shopping Centre
Wessex Road
West End
SOUTHAMPTON
SO183RA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |