Pharmacy context
This is a community pharmacy in the centre of the town of Blackburn, Lancashire. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy supplies some people with their medicines in multi-compartment compliance packs and delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy does not routinely support its team members to make records of mistakes made within the dispensing process and there is no evidence that the team learns from any mistakes made to improve patient safety. The pharmacy provides its team members with a set of written procedures to support them in managing its services. It keeps people’s sensitive information secure, and its team members are adequately equipped to safeguard vulnerable adults and children.
Principle 2. Staff
Some team members are not actively undergoing training appropriate for their role in accordance with GPhC training requirements. And so, they carry out tasks for which they are not appropriately qualified or trained. The pharmacy does not adequately support its team members to complete the training courses they are enrolled in. Team members can provide feedback to help improve the pharmacy’s service delivery.
Principle 3. Premises
The pharmacy premises are well maintained and are suitable for the services the pharmacy provides. The pharmacy is kept clean, hygienic and secured from unauthorised access. But team members can’t make use of the pharmacy’s consultation room for private conversations with people.
Principle 4. Services, including medicines management
The pharmacy team doesn’t store and manage all its medicine as it should. And so there is a risk some medicines may be supplied that are not fit for purpose. The pharmacy provides a range of services that are suitably accessible to people and support them in managing their health. And it manages these services appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.