Inspection outcome: Standards met
Last inspection: 02/02/2022
Pharmacy context
This pharmacy is located within a parade of shops near a street market. The pharmacy serves people of all age ranges and receives most of its prescriptions electronically. It provides the New Medicine Service. It also provides medication in multi‐compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid‐19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. Team members generally respond appropriately when mistakes happen during the dispensing process. And the pharmacy team receive training to help them know how to protect the welfare of vulnerable people.
Principle 2. Staff
Team members are able to manage the pharmacy’s workload and they feel comfortable about raising concerns. Staff do some ongoing
training to help keep their knowledge and skills up to date. But they don’t always
keep a record of what training they have done.
Principle 3. Premises
The premises are secure, generally clean and maintained to a level of hygiene appropriate for the pharmacy’s services. People can have a conversation with a team member in a private area. But it could do more to keep its consultation room tidy.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy has some systems in place for making sure that its services are organised. It orders its medicines from reputable sources and largely manages them properly. The pharmacy responds
appropriately to safety alerts and recalls, helping make sure that people get
medicines that are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |