Inspection outcome: Standards met
Last inspection: 03/09/2020
Pharmacy context
The inspection was conducted during the COVID-19 pandemic.The pharmacy belongs to a small group of independently owned community pharmacies. It is in the centre of the built-up town of Southall and has extended opening hours. As well as dispensing prescriptions, the pharmacy provides medicines in multi-compartment compliance packs for many people in the community. It also provides a delivery service for the elderly and housebound. The pharmacy had limited its range of services since the beginning of the pandemic so that it could concentrate on supplying medicines to people.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily identifies and manages the risks associated with the provision of its services. It adequately manages people’s personal information. It reviews its procedures effectively to ensure it always protects people as well as it can. The pharmacy has adequate procedures to learn from its mistakes. And its team has working practices which reduce risks to people's safety during the COVID-19 pandemic. But it could be missing opportunities to reduce risks further.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively. And team members work well together. They are comfortable about providing feedback to their line managers, so that they protect one another and the public. And to maintain the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises are clean and well maintained. They provide a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. The pharmacy team gets its medicines and medical devices from appropriate sources. And it stores them safely. Team members make the necessary checks to ensure that the pharmacy’s medicines and devices are safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |