Chaddensden Pharmacy (1086270)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages risks, so people receive their medicines safely. It completes all the records that it needs to by law and asks its customers for their views and feedback. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They complete regular checks and make improvements to services. And they make changes to prevent mistakes from happening. ​Pharmacy team members have a clear understanding of how to protect vulnerable people, and are supported when they raise safeguarding concerns.

Principle 2. Staff

Team members are well trained and work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and receive feedback about their own performance. The pharmacy has enough team members to manage its workload safely. Its staffing rotas enable it to have good handover arrangements and effective communication.

Principle 3. Premises

The premises generally provide a professional environment for people to receive healthcare. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.

Principle 4. Services, including medicines management

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.