Inspection outcome: Standards met
Last inspection: 19/07/2023
Pharmacy context
The pharmacy is on a busy high street in a largely residential area by the sea. It provides a range of services, including dispensing NHS prescriptions, the New Medicine Service and flu vaccinations. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medicines in multi-compartment compliance packs to a large number of people who live in their own homes and need this support. And it provides substance misuse medications to a large number of people. The pharmacy receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services. It protects people’s personal information. And people can feed back about the service they receive from the pharmacy. The pharmacy largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people. The pharmacy doesn’t routinely record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They do the right training for their roles, and they do some additional training to help maintain their knowledge and skills. They can raise any concerns or make suggestions and have regular meetings. And they can make professional decisions.
Principle 3. Premises
People can have a conversation with a team member in a private area. And the premises are safe, secure, and clean.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. And people with a range of needs can access the pharmacy's services. But the pharmacy does not ensure that people who get their medicines in multi-compartment compliance packs always receive all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |