Inspection outcome: Standards met
Last inspection: 26/11/2019
Pharmacy context
This is a busy pharmacy which provides its services to people at a distance. And people cannot visit its premises in person. The pharmacy is set in an industrial unit in Croydon. It doesn’t provide any NHS services. It sells over-the-counter medicines to people through its websites. And it dispenses prescriptions to people who live overseas and in the United Kingdom (UK).
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure its team works safely. It adequately monitors the safety of its services. It has appropriate insurance to protect people if things do go wrong. It keeps all the records it needs to by law. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They identify and manage risks appropriately. They record the mistakes they make and learn from them to try and stop them happening again. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to manage its workload safely. Members of the pharmacy team are encouraged to keep their skills up to date. They are comfortable about giving feedback to improve the pharmacy’s services. They use their judgement to make decisions about what is right for the people they care for. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides a suitable environment to deliver its services. And it largely keeps its premises and its websites safe, secure and appropriately maintained.
Principle 4. Services, including medicines management
In general, the pharmacy’s working practices are safe and effective. The pharmacy makes sure people have the information they need to take their medicines safely. It gets its medicines from reputable suppliers. And it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of waste medicines safely too.
Principle 5. Equipment and facilities
The pharmacy has the right equipment to provide its services safely. It makes sure its equipment is stored securely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |