Inspection outcome: Standards met
Last inspection: 06/06/2024
Pharmacy context
This is a busy pharmacy which provides its services to people at a distance. And people cannot visit its premises in person. The pharmacy is set in an industrial unit in Croydon. It doesn’t provide any NHS services. It sells over-the-counter (OTC) medicines to people through its website. It supplies unlicensed medicines to patients of a specialised clinic that’s registered and regulated by the Care Quality Commission (CQC). And it dispenses prescriptions to people who live overseas and in the United Kingdom (UK).
Inspection summary findings
Principle 1. Governance
The pharmacy manages its risks appropriately. It has written instructions to help its team members work safely. It largely keeps the records it needs to by law. And it has the insurance it needs to protect people if things do go wrong. People who work in the pharmacy log and review the mistakes they make to try to stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough people in its team to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. And they know how to raise a concern if they have one.
Principle 3. Premises
The pharmacy provides an adequate environment to deliver it services from. Its website meets GPhC guidance. And its premises are clean and secure.
Principle 4. Services, including medicines management
The pharmacy has working practices that are generally safe and effective. And its team makes sure people have the information they need to take their medicines safely. The pharmacy gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose. And they dispose of unwanted medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is suitable for what it’s being used for.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |