Caversham Pharmacy (1028979)

Inspection summary findings

Principle 1. Governance

Pharmacy team members deal with their mistakes responsibly. But, they are not reviewing them regularly so they may be missing opportunities to prevent similar mistakes happening in future.
The pharmacy generally keeps the records it needs to by law. But team members don't always record all of the details, which can make it harder to resolve any queries that may arise in the future. The pharmacy protects people’s personal information and team members understand how to protect vulnerable people.

Principle 2. Staff

The pharmacy team are appropriately trained for their roles. Team members work in a supportive environment where they feel able to raise concerns if needed. They feel able to use their own professional judgement. But, several members of the team are not permanent employees, which could make it harder to follow things up with people.

Principle 3. Premises

The pharmacy’s premises are secure and suitable for the provision of its services.

Principle 4. Services, including medicines management

People with a range of needs can access the pharmacy’s services. The pharmacy generally delivers its services in a safe and effective manner. But, team members do not always record relevant safety checks when people receive higher risk medicines and they are also unaware of updated safety warnings for some medicines. This makes it difficult for them to show that they always provide appropriate advice when these medicines are supplied. The pharmacy sources and stores medicines safely.

Principle 5. Equipment and facilities

The pharmacy has appropriate equipment and facilities to provide its services safely.