Catterson Pharmacy (9012376)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy appropriately manages and identifies the risks with the services it provides. Pharmacy team members understand their role in helping to protect vulnerable people. And they keep people’s confidential information secure. They generally keep accurate records as needed to by law. Team members have written procedures to refer to. But not all of its team members are familiar with its written procedures, and they do not always follow them.

Principle 2. Staff

The pharmacy has enough team members to manage its workload safely. And team members support each other as they work. They make suggestions to improve the way the pharmacy provides its services. And they feel comfortable raising professional concerns, should they need to. But the pharmacy doesn't enrol all its team members on qualification training in a timely manner. 

Principle 3. Premises

The pharmacy premises are clean, secure and provide a professional environment for the services delivered. And people can access a private consultation room to have confidential discussions with a team member.

Principle 4. Services, including medicines management

Pharmacy team members manage and provide the pharmacy services safely and effectively. And they use automation to support them to deliver services safely. The pharmacy sources medicines and medical devices from reputable suppliers. It mostly stores and manages them appropriately. But it doesn't always keep up-to-date records to show the fridge works at the right temperature. 

Principle 5. Equipment and facilities

Pharmacy team members have access to suitable equipment that is fit for purpose and safe to use. And they use the equipment appropriately to protect people’s confidential information.