Catrine Pharmacy (1041813)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks associated with the services it provides to people. And it keeps people's private information secure. The team members openly discuss and record any mistakes that they make when dispensing. So, they can learn from each other. And they implement changes to minimise the risk of similar mistakes happening in the future. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children. The pharmacy generally keeps the records it must have by law. And it has a set of written procedures for the team members to follow. But it doesn't review these procedures regularly. And it doesn't have procedures for all the services it provides. So, the team may not be working in the safest and most effective way.​

Principle 2. Staff

The pharmacy team members have the appropriate skills to provide the pharmacy's services safely. They work well together to manage their workload and to ensure people receive an efficient service. The pharmacy team members complete some ongoing basic learning to keep their knowledge and skills up to date. And they discuss and set personal development goals. They feel comfortable to make suggestions to improve the pharmacy's services. And they can raise professional concerns when necessary. The pharmacy doesn't always enrol its team members on the required qualification training in a timely manner.​

Principle 3. Premises

The pharmacy is clean and kept secure. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members. 

Principle 4. Services, including medicines management

The pharmacy’s services are easily accessible to people. The team members take steps to identify people taking high-risk medicines. And they provide these people with appropriate advice to help them take these medicines safely. The pharmacy provides medicines to some people in multi-compartment compliance packs to help them take them correctly. And it suitably manages the risks associated with the service. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately. But it doesn’t keep a full audit trail when it delivers medicines to people’s homes. And so, the team may find it difficult to resolve any queries.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services provided. And it keeps the equipment well maintained. The team mostly uses the equipment and facilities in a way that protects people’s privacy.