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Pharmacy inspections

Inspection reports and learning from inspections

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Castle Pharmacy (1038080)

Inspection outcome: Standards met

Last inspection: 17/04/2023

Pharmacy context

This community pharmacy is currently undergoing a change of ownership. It is situated in a parade of shops in a suburb of Birmingham. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers a prescription delivery service, New Medicine Service (NMS) checks, substance misuse treatment, seasonal flu vaccinations, emergency hormonal contraception, the Community Pharmacist Consultation Service, and the Hypertension Case finding service. It also supplies medicines in multi-compartment compliance packs to some people in the community who need assistance in managing their medicines at home.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy has safe and effective working practices. It has written procedures to help deliver its services safely. And it keeps the records it needs to to show that medicines are supplied safely and legally to people. Members of the pharmacy team record and review their mistakes so that they can learn and improve from these events. The pharmacy keeps people’s confidential information securely and its team members know how to protect vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its current workload adequately. Members of the pharmacy team are supported by their pharmacy manager, and they have the appropriate skills and qualifications for their roles and responsibilities.

Principle 3. Premises

Standards met

The pharmacy’s premises are safe, secure, and suitable for the services it offers. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy manages its services well to ensure people get appropriate care and the support they need to use their medicines safely. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources, and it generally stores them appropriately. Team members take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment adequately.

Pharmacy details

335 Chester Road
Castle Bromwich

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards