Carters Chemist (1040361)

Inspection summary findings

Principle 1. Governance

The pharmacy generally keeps the records it needs to by law, and it uses written procedures to ensure that team members understand their responsibilities and how to carry out activities. Team members respond appropriately when a mistake happens during the dispensing process, and they make records to identify learnings. People using the pharmacy’s services can easily provide feedback. Team members protect people’s information well and have the relevant training to safeguard the welfare of people using their services.

Principle 2. Staff

The pharmacy has enough staff for the services it provides and manages its workload safely. The team has the appropriate skill mix to ensure safe practice, and team members can raise concerns if needed, in an open environment. Learning resources are available for ongoing training and there are opportunities for team members to complete further qualifications.

Principle 3. Premises

The pharmacy is clean and tidy, with adequate space for providing its services safely. And a high standard of fixtures and fittings. It keeps its premises safe and people visiting the pharmacy can have a conversation with a team member in private. The premises are secure from unauthorised access when closed.

Principle 4. Services, including medicines management

The pharmacy provides its services in a safe way, and it is accessible to a range of people with varying needs. It obtains its medicines from reputable sources and generally stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it provides. It maintains its equipment so that it is safe to use.