Carters Chemist (1035203)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. It reviews the risks involved in providing its services. Members of the pharmacy team follow suitable written standard operating procedures (SOPs) to help make sure they work safely. They can easily show who completed each step of the process for the services the pharmacy provides. The pharmacy team members keep the records they need to up to date. They safeguard people’s private information and they are trained in how to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough suitably trained team members to deliver its services safely. Team members work well together and manage and share the workload. They undertake ongoing learning relevant to their roles and their knowledge is up to date. They are able to provide feedback to improve services.

Principle 3. Premises

The pharmacy’s premises are bright, clean and suitable for the provision of healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.

Principle 4. Services, including medicines management

The pharmacy team makes sure services are easily accessible to people with different needs. The pharmacy’s working practices are safe and effective and it obtains its medicines from reputable sources. The pharmacy’s team members make sure they store medicines securely at the right temperature. They highlight prescriptions with high-risk medicines and ensure that people have all the information they need to use their medicines safely. They know what to do if any medicines or devices need to be returned to the suppliers.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.